FAQ's

Which countries can you deliver to?
Orders are sent to you via a secure designated courier, who will do their upmost to get your order to you whichever corner of the globe you are in.
For more information please click here
What payment methods can I use?
We currently accept all major credit and debit cards; including Visa, Mastercard, and Amex. In addition we accept Paypal payments. However, we regret we cannot accept Interac cards in Canada or Maestro cards in the UK.
How can I amend my order?
Please refer to the contact us section, this will allow you to send us an email with the changes you require to your order. Please note we will do our upmost to make amendments to order content, however we cannot guarantee any changes can be made to orders after they are placed.
Size Guide
Please click here to view our men's and ladies size guide
Product Care
Please click here to view our product care advice
Returns information
We hope you are satisfied with your purchase, however if for any reason you are unhappy with the item, you can return it to us to the below address in a saleable condition within 14 days of receipt, and we will issue a refund or an exchange. Unless the item is faulty, you will be responsible for the cost of the return postage, and any re-delivery charges for exchanges. If you exceed the 14 days you may be eligible for an exchange only.
Refunds will be credited to the original method of payment. Please contact us with your order number for a returns form, which upon receipt should be filled in and returned to us along with the product. If the return is due to a fault with the product, you may be required to provide photographic evidence before a return will be authorised. Once you have a returns form all returns should be packaged securely, and sent to us using a recorded delivery service to the following address: The British Belt Company 10 Station Road, Uppingham, Rutland, England LE15 9TZ. A full postage refund will be issued for items returned due to fault. Please allow up to 28 days for the processing of the refund.
My bag is faulty. Can I receive a refund or exchange?
The British Belt Company products are manufactured to a very high standard, however occasionally it is possible for a fault to slip through. If you believe there is a fault with your product please contact us and we will do our best to help. Please provide photographic evidence of the fault, and we will advise you of our returns procedure. If you wish to return an unwanted product which does not suit your requirements, please request a returns form from our contact us page. Returns will only be accepted if the product in its original unused condition.