For all returns please contact us and we shall get back to your as soon as possible to look over your return.
Phone: +44 (0)157282 4385
How can I amend my order?
Please refer to the contact us section, this will allow you to send us an email with the changes you require to your order. Please note we will do our upmost to make amendments to order content, however we cannot guarantee any changes can be made to orders after they are placed.
We hope you are satisfied with your purchase, however if for any reason you are unhappy with the item, you can return it to us to the below address in a saleable condition within 14 days of receipt, and we will issue a refund or an exchange. Unless the item is faulty, you will be responsible for the cost of the return postage, and any re-delivery charges for exchanges. If you exceed the 14 days you may be eligible for an exchange only. Refunds will be credited to the original method of payment. Please contact us with your order number for a returns form, which upon receipt should be filled in and returned to us along with the product. If the return is due to a fault with the product, you may be required to provide photographic evidence and a copy of your receipt before a return will be authorised. Once you have a returns form all returns should be packaged securely, and sent to us using a recorded delivery service to the following address: The British Belt Company, 10 Station Road, Uppingham, Rutland, England, LE15 9TZ. A full postage refund will be issued for items which are being returned if they are faulty. Please allow up to 28 days for the processing of the refund.
My bag is faulty. Can I receive a refund or exchange?
The British Belt Company products are manufactured to a very high standard, however occasionally it is possible for a fault to slip through. If you believe there is a fault with your product please contact us and we will do our best to help. Please provide photographic evidence of the fault, and we will advise you of our returns procedure. If you wish to return an unwanted product which does not suit your requirements, please request a returns form. Returns will only be accepted if the product in its original unused condition.